Integral to our maintenance and support provision, One Source IT offers our clients a 24x7x365 Helpdesk facility where they can log fault calls and receive techincal support. This gives our clients a single point of contact for all faults, queries, updates and advice.
Clients are free to log calls via phone or e-mail to our helpdesk at any time day or night regardless of the SLA on their contract.
When a call is logged the Helpdesk will take the details and a brief description of the fault, our technicians will diagnose the fault and will agree a suitable remedy with the client, if a site visit is required an engineer will attend site within the agreed SLA and will always attend with suitable spares where required to fix the fault.
Fault call procedure